FAQ

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

My package says delivered but I didn’t receive it. What should I do? +

Sometimes carriers mark packages delivered a few hours early.

• Check with neighbors, front desk, or mailbox lockers

• Wait 24 hours to see if it arrives

• If still missing, contact us and we’ll help you locate your order

What payment methods do you accept? +

We accept major credit cards, PayPal, Shop Pay, and Apple Pay for your convenience and security.

How long does shipping take? +

Standard shipping typically takes 1–3 business days. Delivery dates may vary depending on your location and carrier transit times.

What is your return policy? +

Because our products are personal-use wellness and tech devices, we do not accept returns for reasons such as “didn’t work for me” or “changed my mind.”

However, if your item arrives broken, damaged, or defective, we will gladly send a replacement.

Just contact us with your order number and a photo of the issue.